Data released by the Public Authority for Housing Welfare (PAHW) reveals the significant number of housing transactions processed by the PAHW Citizen Service Department in December. The statistics from the organization, obtained by the Al-Anba daily, provide insights into the various types of transactions carried out during this period.
In December, the PAHW Citizen Service Department processed a total of 22,363 transactions. These transactions included 240 new housing applications and 1,207 allocation transactions. This indicates a high demand for housing and the efforts made by the PAHW to meet the needs of citizens.
Within the same month, the Citizen Service Department executed 330 distribution transactions, ensuring that individuals were allocated the appropriate housing. Additionally, 264 documentation transactions were carried out, ensuring that all necessary paperwork was completed accurately and efficiently. Furthermore, 66 collection transactions were processed, allowing individuals to make the necessary payments related to their housing.
In response to the growing demand for rented housing, the PAHW initiated 90 new files related to rented housing. This demonstrates the organization’s commitment to providing a variety of housing options to cater to the diverse needs of the population.
The reception department of the PAHW also played a crucial role in facilitating housing transactions. They handled 200 rental permit transactions, ensuring that individuals were able to rent housing in a timely manner. Moreover, they issued 160 certificates for interested parties, providing them with the necessary documentation to proceed with their housing-related matters.
Efficient customer service is a priority for the PAHW, and the Communications Department’s telephone customer service played a vital role in assisting citizens. They successfully handled 1,659 direct calls, addressing inquiries and providing support to individuals seeking information or assistance.
The Statistical Department of the Follow-up Department received 103 petitions submitted to the institution. These petitions encompassed the Requests and Allocation Sector as well as the Distribution and Documentation Sector. This highlights the importance of effective communication channels for citizens to voice their concerns and seek resolutions.
In addition to traditional channels, the PAHW has embraced digital platforms to enhance accessibility and convenience for citizens. In December, 14 transactions were submitted through the PAHW’s website, demonstrating the growing trend of utilizing online services for housing-related matters. Furthermore, the Sahl government application proved to be a popular choice, with 18,030 services successfully completed through the app.
The PAHW’s commitment to efficiently processing housing transactions is evident in the significant number of transactions carried out in December. By providing a wide range of services and utilizing various communication channels, the PAHW aims to meet the housing needs of citizens effectively. The organization’s dedication to serving the community is commendable, and their efforts contribute to the overall welfare and development of the country.
Source: TimesKuwait
