The Overseas Workers Welfare Administration (OWWA) has announced a significant development in its partnership with telecommunication company PLDT Global. Through this collaboration, more than two million overseas Filipino workers (OFWs) will now have access to free international hotlines. This initiative aims to provide a convenient channel for OFWs to connect with the OWWA Helpline 1348, ensuring that help is readily available during their most challenging times.
OWWA Administrator Arnell Ignacio expressed his satisfaction with this positive development, emphasizing their commitment to serving millions of OFWs around the world. By offering a free and easily accessible helpline, OFWs can be assured that assistance in any form can be provided when they need it the most.
Initially, the free calls were limited to five minutes. However, OWWA is actively working to remove this limitation and make the calls unlimited. This improvement will further enhance the support provided to OFWs, allowing them to have longer conversations and address their concerns more effectively.
To access the OWWA helpline, OFWs can utilize Tinbo (Tindahan ni Bossing), a one-stop Filipino online marketplace. Tinbo has integrated a helpline button, enabling OFWs to connect to the OWWA helpline swiftly and securely. To utilize this feature, Tinbo users simply need to log on to their Tinbo account and click on their registered smart virtual number to access the helpline button.
While the implementation of the free international hotlines has been largely successful, there have been some technical challenges in certain countries. However, OWWA is actively working to address these glitches and ensure that the helpline is accessible to OFWs worldwide. In addition to the OWWA helpline, support numbers have also been made available on platforms such as WhatsApp and Viber, providing alternative channels for OFWs to seek assistance.
It is important to note that the collaboration between OWWA and PLDT Global is a significant step towards supporting the welfare of OFWs. These individuals often face numerous challenges while working abroad, and having access to a reliable and free helpline can provide them with a sense of security and peace of mind. By addressing their concerns promptly and effectively, OWWA and PLDT Global are demonstrating their commitment to the well-being of OFWs.
In conclusion, the collaboration between OWWA and PLDT Global to provide free international hotlines for overseas Filipino workers is a commendable initiative. By offering a convenient and accessible channel for OFWs to seek assistance, this partnership aims to alleviate the challenges faced by OFWs while working abroad. With ongoing efforts to improve the service and address technical glitches, OWWA and PLDT Global are dedicated to ensuring that the welfare of OFWs remains a top priority.
Source: The Manila Times
